gempak33's Commitment to Your Privacy Protection

gempak33 ("we", "our platform") is an online gambling platform operator offering online slots, live casino, fish shooting and sports betting to players in Malaysia. We operate under international licensing and are committed to protecting the privacy of every user who trusts us with their personal information.

This Privacy Policy describes our practices regarding the collection, use, storage and disclosure of personal data that you provide to us or that we collect automatically when you use gempak33's services. It applies to all users of the gempak33.app website, including visitors, registered players and former players.

1. Information We Collect

In providing our services, gempak33 collects the following categories of personal information:

1.1 Account Registration Information

• Full name as stated on your identity card (MyKad) or passport
• Active mobile phone number
• Valid email address
• Date of birth for age verification purposes (21 years and above)
• Username and password you set yourself (passwords are stored in encrypted form)

1.2 Identity Verification Information

• Identity card number (MyKad) or passport number for non-citizen players
• Image or digital copy of identity documents for Know Your Customer (KYC) verification purposes
• Current residential address information

1.3 Financial and Transaction Information

• E-wallet account information (Touch 'n Go eWallet, DuitNow) used for deposits and withdrawals
• Bank account number for FPX transactions
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Deposit, withdrawal and transaction history records

1.4 Usage and Technical Data

• IP address, browser type, operating system and device language settings
• Access log data including dates, times and pages visited
• Game history, bets placed and activity within the platform
• Session information and cookies stored on your device

2. Purpose of Personal Data Use

gempak33 uses the personal information collected for legitimate and specific purposes, namely:

2.1 Account Management and Operations

Your registration information is used to create and manage your player account, enable secure login, process deposits with a minimum of RM50 and withdrawals with a minimum of RM100, and ensure every financial transaction is processed accurately and efficiently.

2.2 Compliance with Legal and Regulatory Requirements

As a responsible gambling platform operator, we are required to carry out identity verification (KYC) checks and anti-money laundering (AML) procedures. Your data helps us comply with the international licensing requirements under which we operate.

2.3 Delivery of Customer Support

Our 24/7 support team requires access to your account information to handle enquiries, resolve technical issues and provide effective assistance via live chat and email in Malay and English.

2.4 Marketing and Promotions (With Your Consent)

With your consent, we use your email address and phone number to send information about bonuses, promotions and gempak33 service updates. You may unsubscribe at any time.

2.5 Security and Fraud Prevention

Usage and technical data help us detect suspicious activity, prevent unauthorised access and protect the integrity of the gempak33 platform for all players.

3. Disclosure to Third Parties

gempak33 does not sell, rent or trade players' personal information to any third party for their own commercial purposes. However, we may share your data in the following limited circumstances:

• Payment Service Providers: Required transaction information is shared with Touch 'n Go eWallet, DuitNow, FPX banks and cryptocurrency platforms solely to process your transactions.
• Game Providers: Minimum account information is shared with game software providers to enable access to games on our platform.
• Regulatory Authorities: We are obliged to disclose information to competent authorities when required by law or a valid court order.
• Technical Service Providers: Cloud and infrastructure service providers that support our platform operations are bound by strict confidentiality agreements.

4. Data Storage and Security

gempak33 stores your personal data on servers protected by comprehensive technical and organisational security measures. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data in the database using industry-recognised algorithms
• Role-based access controls ensuring only authorised staff can access specific data
• Regular security audits and penetration testing by independent parties
• 24/7 monitoring for any unauthorised access attempts
• Data backup procedures to ensure your information is not lost due to system failure

Data retention periods depend on service requirements and legal compliance. Financial transaction records and KYC documents are retained for the period set by licensing requirements. Data that is no longer needed will be securely deleted or anonymised.

5. Cookies and Tracking Technologies

gempak33 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Session Cookies: Required to maintain your login status and ensure a smooth gaming experience. These cookies are automatically deleted when you close your browser.
• Functional Cookies: Store your preferences such as language settings and display layout to make future use easier.
• Analytics Cookies: Help us understand how players use our platform so we can improve our services.

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the gempak33 platform.

6. Your Rights as a User

As a registered player at gempak33, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention requirements and active contractual obligations.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes.
• Right to Restriction: In certain circumstances, you may request that we limit how we use your data.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of the rights above, please contact our support team via live chat or email. We will process your request in accordance with the required identity verification procedures and within a reasonable timeframe.

7. Cross-Border Data Transfers

In operating the gempak33 platform, your personal data may be processed or stored on servers located outside Malaysia. Such data transfers are carried out in accordance with internationally recognised data protection standards.

We ensure that any cross-border data transfers are protected through appropriate contractual agreements and transfer mechanisms that comply with the international licensing requirements under which we operate.

8. Protection of Children's Information and Age Restrictions

All account registration applicants are required to verify their age during the registration process. The KYC verification process we conduct is part of our commitment to ensuring that no underage individuals access our services.

If we find that personal information of an underage user has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted from our systems. Parents or guardians who discover that a child under their care may have registered on our platform are requested to contact us immediately.

9. Changes to This Privacy Policy

gempak33 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will provide notice through one of the following methods:

• A prominent notice on the gempak33 homepage or login page
• An email to the address registered to your account
• An in-platform notification when you log in to your account

The "Effective Date" at the top of this document will be updated each time changes are made. Your continued use of the gempak33 platform after any changes to this policy means you accept the amended terms. We therefore encourage you to review this page periodically.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how gempak33 handles your personal information, or if you wish to exercise any of the rights set out in section 6, please contact our Privacy and Data Protection team:

• Live Chat: Available 24/7 via the live chat icon at the bottom corner of the gempak33.app website
• Support Email: [email protected]
• Languages: Malay and English